Anyone can send a carer. What makes the difference is who walks through the door: a bilingual carer who knows how to cook the food your mother actually eats, a concierge who explains the system in Chinese, and a nurse backed by our hospital and rehab partnerships. That's what we're good at.
Carers, nurses and concierges all speak Mandarin or Cantonese. Your parent describes their own pain, in their own words, to someone who understands it.
Application, ACAT assessment companion, interpreter, paperwork, appeals. We do it before you're a paying client, and we don't charge for any of it.
How the funding worksPartnerships with hospitals and rehab hospitals mean a home ward and supplies can be ready before discharge — the risky week after hospital is the week we're strongest.
Not one overworked case manager. A 5:1 team in a group chat with the whole family — including the daughter overseas.
Meet the concierge teamItemised monthly statements, issued about 30 days faster than the industry norm. Adult children can check exactly what was delivered and what it cost.
15-day cooling off, no exit fees, and your unspent balance moves with you. We'd rather earn the next month than trap you in it.
A clean home, good meals and a tidy garden. Contribution 17.5–80% by means test.
Dignity, company and getting out the door. Contribution 5–50%; personal care $0 from 1 Oct 2026.
Hospital-grade care at home, at no cost to you.
Recover at home, with hospital partners behind you
View service & enquireTell a bilingual concierge what daily life looks like — we'll suggest the right mix of services and walk you through it in Chinese.