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Support at Home · Government-subsidised

Growing old at home, surrounded by care.

Bilingual carers, government funding sorted for you, and every dollar visible to the whole family — across Sydney, Perth, Adelaide and Brisbane.

An older Chinese-Australian woman smiling with her CareU home-care worker
800+bilingual staff, own training academy
300+Chinese-Australian families cared for
🏥Hospital & rehab-hospital partnerships
💳 Read it onlinethe only home-care wallet built for our families
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No funding yet?

Free My Aged Care application service — assessment companion, interpreter, 3–6 months to funding.

Funding & application
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Have a package? Switch easily

Your budget and unspent balance move with you. No lock-in, 15-day cooling off, we do the paperwork.

Start or switch
What we do

Three big categories, 20+ services, every price public

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Domestic Services

Cleaning, cooking, meals, garden & maintenance — from $95/hr or $15/meal.

Browse services
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Personal Care

Bathing, dressing, companionship, respite & transport — $0 personal-care co-pay from Oct 2026.

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Clinical & Allied Health

Nursing, physio, OT, HITH, palliative & dementia care — 100% government-funded.

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Money, clearly

SAH Levels 1–8, the 10% fee, and three calculators

See every level by year, quarter, month, week and day; split your budget across the three categories with a live pie chart; and plan the short-term Restorative and End-of-Life pathways too.

Open the calculators See the full price list
An arithmetic nobody else runs

A higher management fee that buys more hours, not fewer

It sounds backwards, and the arithmetic still holds. The usual arrangement is a 10% fee with core services at $90–$100/hr. Our 25% MDT model brings core support services down to $72/hr — the extra 15% funds a multidisciplinary team, and the same budget still buys about 16% more hours in the home.

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Standard 10% model

90% goes to care, personal care at $100/hr.
SAH Level 4 ≈ 274 hrs/yr (5.3 a week).

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25% MDT model

75% goes to care, core services down to $72/hr.
SAH Level 4 ≈ 317 hrs/yr (6.1 a week).

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The difference

Same level, 0.8 more hours a week; at Level 8, 2.2 more.
Plus a team of OT, AHA, physiotherapist and registered nurse.

MDT stands for Multidisciplinary Team. Figures assume the budget is spent on a single core service; a real service mix shifts the hours, and clinical and allied-health services are not discounted to $72.

The home-care wallet

The only aged-care wallet Chinese-Australian families can read online

The funding is your money, and you should be able to see where it goes whenever you want. CareU runs its own app — not a page on someone else's platform. Balance, spend to date and every single transaction, in Chinese or English, readable by family overseas.

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Balance and spend, line by line

Quarterly allocation, spent, remaining, and the management fee taken — every service posted as its own line. No waiting for a month-end statement, no phone call to ask.

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Smart reimbursement, uploaded for you

Photograph a receipt and the system reads it, files it, sends it straight to approval and posts it straight to the bill. No paper forms, no email chains, no “still processing”.

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One app, all of it

Accounts, rosters, visit and handover notes, service ratings, plus falls alerts and vital-sign trends — not scattered across three systems.

💡 Why it matters: plenty of families only discover in June that the budget went unspent, or that it ran out months ago. A wallet you can read in real time means the roster can be adjusted while it still helps — more hours when they are needed, fewer when they are not, decided by you.
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“CareU arranged a complete home ward and supplies before I even left hospital — I got through the transition safely at home.”

— Aunty Su, Waterloo
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“Five concierges in one WeChat group — every request answered, the complex system made simple.”

— Grandpa Lu, Hurstville
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“They arranged rehab and hydrotherapy that truly eased my pain and rebuilt my strength.”

— Grandma Liu, Gordon
Join us

Become a CareGuider

Do you know an older person who genuinely needs help but has never applied, because nobody explained the process in a language they read? Introduce them, and we handle their funding application free of charge. Of that client's support hours, a floor of 50% is allocated to you — up to 70% depending on the work.

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A floor of 50%, up to 70%

An employee, $38–$44/hr with 12% super on top. No ABN; tax and insurance are ours to handle.

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No experience needed

Apprentice positions with a mentor, training time paid — and we can help you get the certificate.

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The rules, stated first

Every hour needs the older person's agreement; the decision is theirs and we only advise and train. You cannot be their immediate family.

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