More than a worker, a friend for the journey.
Bringing a smile and a clean home to every visit. Dedicated to independence with a personal touch.
Not a word game. The two describe genuinely different ways of working.
Being able to clean a house and assist with care is the baseline. What actually makes an older person open the door, talk, and accept help is the person themselves — remembering their grandson's name, knowing which tea they like, noticing that today they seem off.
Almost all our clients are Chinese-Australian elders. Many have never had a stranger in the house and were raised not to be a burden. Speaking their language and understanding that hesitation is itself a professional skill.
On most platforms a support worker's career has one direction: more shifts, more hours. Year five looks like year one.
We built three tiers. You can stay on the first one — plenty do, and do well. From the second, your income stops being purely a function of hours. On the third you help design how a client actually lives, and we share the proceeds with you.
These two parts run long, and stacked into one page nobody reads to the end — so they live separately. Read whichever one you came for.
Caretaker → CareGuider → CarerLeader. From the second tier your income stops being only your own hours: for a client you introduce, a floor of 50% of their support hours is allocated to you, up to 70%.
That page has the hours and income worked out for every package level, and states the limits of the role plainly: every hour needs the older person's agreement, and you cannot be their immediate family.
Pay is set by years of service, $38–$44/hr, with 12% super paid on top. Plus the line-by-line comparison with a marketplace — status, ABN, tax, insurance, and the unpaid hours spent finding clients.
It carries the CareGuider income calculator: pick the level, set the share the client has agreed to, pick your pay stage, and see the hours a week and the pay per week, per month and per year.
Our clients use government Support at Home funding, which splits services into three categories. You can work in one, or grow across several as you train.
Note: the government service list funds Essential light cleaning — mopping, vacuuming, washing dishes. It excludes spring cleans, carpet cleaning, ladder work on outside windows and moving heavy furniture. That is the rule, and it also protects you. See the task-by-task list
Worth knowing: from 1 October 2026 personal care becomes fully government funded with no client contribution — demand in this category is expected to rise noticeably. See the change
AHPRA registration or equivalent qualification required. Pay for these roles is negotiated separately and does not follow the years-of-service scale above. See all services
You look after our clients. We look after you.
Address, time, the client's situation and what this visit involves — all on your phone. Clock in and out, notes and incident reports all happen in the app. No chasing clients, no negotiating rates.
The legislated 12% super paid on top of your hourly rate, and tax withheld for you. No ABN, no doing your own return.
Covered from your first shift, workers compensation included. If something happens on the way to a visit or during one, there is a process and a person.
Induction, dementia care, transfers and falls prevention, infection control, first aid refreshers — free, and your training time is paid.
Care managers, rostering and training all available in Chinese. Say what you mean without translating it first.
Care work carries real emotional weight, especially around dementia and end of life. Confidential support is available and does not affect how your work is assessed.
Reimbursable travel between visits and necessary consumables are not taken out of your hourly rate.
Rates rise with years served, and the three tiers are published. You should not have to ask, or know someone.
Our North Sydney showroom lets you get familiar with walkers, shower chairs and hoists before you meet them in someone's home.
Two to four weeks from application to first shift. Most of that is background screening, which is a legal requirement and cannot be shortened.
Fill in the form below, or just call. Five minutes.
In Chinese or English: your experience, what you want to do, your area, hours you can work.
Identity, work rights and qualifications verified; worker screening and police check arranged.
Training and mentored shifts before you work alone. Paid.
Matched to clients in your area and skill set. Someone usually comes with you the first time.
You can apply without a certificate. We run apprentice positions — learn on the job, training paid.
Yes. We run apprentice positions starting at $38/hr plus 12% super, working alongside a mentor while you learn, with training time paid. After induction and sign-off you move to $40, then $42 after a year and $44 after two. Willingness matters more than a certificate — we can help you get the certificate.
An employee, and no ABN. We pay the legislated 12% super on top of your hourly rate, withhold your tax, and carry insurance and workers compensation. This is a fundamentally different arrangement from the contractor model on a marketplace.
The headline figure is lower, but the two numbers describe different things. A marketplace rate is a contractor rate that excludes super, and out of it you fund your own ABN, tax, insurance and the unpaid hours spent finding clients. Ours has 12% super on top, tax and insurance handled, and work allocated to you. Counted properly they are close — the real difference is stability, and whether you want to run your own business. See the comparison
It depends on client volume in your area, the services you can deliver, and the availability you give us. We will not promise what we cannot roster. On the first call we tell you honestly what your area can currently support — and if it is thin, we say so rather than signing you and leaving you waiting.
For a client you introduce, at least 50% of their support hours are allocated to you, and up to 70% depending on the service type and what the work involves. With one condition stated up front: the older person and the Carer Manager decide together. The law gives older people the right to choose who supports them, and we cannot assign a worker over that. It protects the client — and it protects you, because being placed with someone you don't suit helps nobody.
That tier is arranged individually and set out in a written agreement. What it looks like depends on how many clients you carry, how deep the work goes, and the role you take on (lifestyle planning, family extension and so on). It will not be a verbal promise — every arrangement is documented.
Yes. Outside standard hours (06:00–20:00), on weekends and on public holidays, statutory penalty rates apply, and overtime is paid separately. These are legal entitlements, not company generosity.
Yes. We also serve Perth, Adelaide and Brisbane. Tell us your city and area when you apply and we will tell you what the demand there actually looks like.
Not necessarily for domestic assistance, personal care or social support, though having one noticeably increases the shifts available to you. Transport work requires a licence and a vehicle. Travel between visits is reimbursed under our policy.
The Carer Manager looks into it first. Most issues are communication or matching, and change with a different approach. If it genuinely isn't working we rematch — one poor fit does not affect your overall hours. Equally, if a client or their family makes you feel unsafe, tell us immediately: ensuring you can work in a safe environment is our legal obligation, not a favour.
About two minutes. We reply within two business days.
Already working in this field? If you already support several older people, contact us directly about a tier-two CareGuider arrangement.