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Everyday Living · Support at Home

Domestic Assistance

A clean, tidy home without lifting a finger

Our bilingual home helpers keep the house the way you like it — floors mopped, kitchen wiped, bathroom fresh, bins out. Subsidised under Support at Home as an Everyday Living service.

What's included

  • Mopping, sweeping & vacuuming
  • Kitchen benches & appliances cleaned
  • Bathroom cleaning & fresh towels
  • Bed making & linen change
  • Laundry, ironing & wardrobe tidy
  • Rubbish out & room tidy-up

What "cleaning" means under the rules: essential light cleaning

The government's Support at Home service list describes the cleaning covered by domestic assistance as "Essential light cleaning (e.g., mopping, vacuuming, washing dishes)". The category exists to help older people "keep their home in a liveable state" — not to make it immaculate.

✅ In scope

Mopping, sweeping and vacuuming; washing dishes and wiping benches; bathroom cleaning; bed making and linen changes; laundry and ironing; rubbish and tidying; and the inside of windows reachable from the floor. Shopping assistance is included too.

❌ Out of scope

The service list names these expressly: carpet cleaning, pest control, dry cleaning, pet care, and the cost of the goods themselves. Also excluded: spring cleans, degreasing ovens and rangehoods, ladder work on outside windows, and moving heavy furniture.

Source: Support at Home service list p.7 · manual p.133 §10.2. Read the full cleaning explainer, task by task

🧭 How this service works
The everyday in-home flow: you ask, we confirm, we match a worker, they book you in, and nothing is charged that wasn't agreed first.
  1. Raise the request
  2. Concierge confirms with the family
  3. Job created & worker matched
  4. Worker books the time with the family
  5. The visit — exactly what was agreed
  6. Sign off, rate and review
  7. Lock in the next visit
See the full flow chart

How funding works for this service

Means-tested contribution: full pensioners 17.5%, self-funded retirees up to 80%. The government pays the rest. Not sure of your level yet? Our application service is free.

Try the budget calculator Apply for funding

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