Clearer Chinese-language communication
Support Chinese-speaking older people, clarify language and dialect preferences, and arrange interpreting where needed.
FOR HOSPITALS, CLINICS & HEALTH PROFESSIONALS
From hospital to home.
A clearer next step in care.
CareU Care Seeker brings together professional social workers, case management and allied health professionals to help patients preparing for discharge, returning home or facing a gap in care navigate suitable assessments, applications and support.
Chinese-language supportDedicated application teamNo referral or application-assistance fee
CAREU CARE SEEKER
You refer. We coordinate the next step.
A clear handover point for hospitals, clinics, social workers and health professionals.
- 01Clarify needs and discharge plans
Review clinical information, functional needs, family support and current gaps in care.
- 02Social work and case management
Engage the client and authorised family, organise information and coordinate assessment steps.
- 03Match pathways and professional support
Consider allied health recommendations and review appropriate funding and service options.
- 04Connect care at home
Communicate next steps with the referring team and help coordinate suitable services and follow-up.
CAREU · CARESEEKER SERVICES
CareSeeker Services
Older people’s care and funding application support. A two-page A4 brochure covering our services and referral process: Chinese front, English reverse.
Print on A4 at actual size, double-sided, flipping on the long edge.
LESS BACK-AND-FORTH. A CLEARER HANDOVER.
Focused support for older people.
Less coordination for your team.
We bring document preparation, policy explanations and service coordination together so clients, families and referring teams can understand what happens next.
Support when family is not available
Focus on people living alone or without reliable support, helping clarify daily needs, consent and appropriate support networks.
No referral or application-assistance fee
We do not charge for professional referrals or application assistance. Care, assessments and other services may involve costs, explained before arrangements are made.
Our own full-time application team
Dedicated staff review documents, follow up applications and explain what information is needed next.
Fewer handovers and repeated requests
A single intake process helps clarify priority according to discharge timing and care risks, reducing fragmented communication.
Time back for hospitals and clinics
A structured referral captures client, family, medical and functional information together, reducing repeated information gathering.
Plan the next stage of care earlier
Start discussing home support before discharge. Safe discharge decisions remain with the treating clinical team.
Policy explained alongside care options
Translate pathways into practical next steps, connecting CareU or other suitable providers according to client choice and availability.
Individual review of urgent care gaps
For urgent needs before funding is in place, review available bridging resources or CareU assistance. Support is subject to individual review and available resources.
ONE REFERRAL. APPROPRIATE PATHWAYS.
From My Aged Care to the support needed at home.
We help prepare information, explain requirements, contact relevant organisations and follow up applications. Eligibility varies by age, residence, clinical needs, means and accident circumstances.
Restorative Care Pathway (RCP)
Coordinate assessment for older people who may benefit from goal-focused restorative support, including suitable post-discharge circumstances. RCP is assessed support, not emergency funding or a replacement for TCP.
SAH classifications 1–3
Help document lower to moderate daily support needs, including chronic conditions, mobility and function. A diagnosis alone does not determine a classification.
SAH classifications 4–6
Help describe personal care, everyday assistance and clinical support needs and prepare information for the relevant assessment.
SAH classifications 7–8
Coordinate information, family communication and professional recommendations for substantial or complex care needs.
Assistive technology & home modifications
Help pursue suitable AT and HM pathways and coordinate the professional assessments, recommendations or quotes required.
Dementia, CAPS & feeding support
Review applicable dementia support and supplements, the Continence Aids Payment Scheme (CAPS), and enteral feeding support. These are not assumed to fall under SAH.
EnableNSW, icare & CTP
Help contact appropriate equipment, disability or accident-related schemes. Eligibility and payment remain with the relevant scheme or insurer.
Carer Gateway & Community Health
Connect carer and community health support, and clarify existing TCP or CHSP arrangements to reduce gaps between services.
Urgent bridging support review
Review safety, needs and available resources for temporary support or individual CareU assistance. Pending government approval does not guarantee bridging funding.
The SAH groupings 1–3, 4–6 and 7–8 above are communication aids, not clinical allocation rules. Formal classifications are determined through aged care assessment. Government schemes may pay for eligible, approved services; contributions, third-party costs or separate approvals may apply.
CHOOSE THE SUPPORT THAT FITS
Care Seeker and care finder: different roles.
Care Seeker is CareU’s name for this coordination approach, not a government program. Government-funded care finder services provide important free navigation support through funded organisations, including not-for-profits.
| Area | Government care finder services | CareU Care Seeker |
|---|---|---|
| Main focus | Help eligible older people with complex barriers and limited trusted support understand and access aged care. | Professional referrals combining social work, case management and allied health coordination for discharge, applications and care at home. |
| People and communication | Support according to program eligibility, local coverage and provider arrangements. | Particular attention to Chinese-speaking older people and those living alone or without family support. |
| Coordination | Follow-up is arranged by the local service according to need and capacity. | A dedicated application team receives information together and reviews next steps according to discharge timing and care risks. |
| Connection to care | Help people understand and connect with appropriate services. | Coordinate CareU or other suitable providers according to client choice, needs and availability. |
| Fees and approval | care finder navigation is free; aged care funding is not automatically approved. | Professional referrals and application assistance are free; service costs, eligibility and funding decisions are explained separately. |
Response and processing times vary with local capacity, information quality, assessment and approval arrangements. We aim to reduce repeated communication and provide clear follow-up; we do not guarantee faster processing than every care finder or not-for-profit provider.
Send what you have.
You do not need every detail to begin.
The online form includes all sections of the supplied bilingual referral form. Provide known information; optional fields may be left blank.
- Client information, language preferences and family contact
- Medical conditions and daily living or functional needs
- TCP, Carer Gateway, CHSP and RCP status
- Hospital or ward, discharge date and priority
- Referring organisation, professional and consent / signature
- Optional discharge summary, reports or signed referral form
A complete handover, handled privately.
Referrals enter CareU’s access-controlled staff system for assignment, call notes and progress updates. Health information, Medicare details, signatures and attachments are not displayed publicly.
A client or authorised representative may sign when present. Otherwise the referring professional can confirm consent already obtained and recorded. Submit only authorised information relevant to this referral.
Privacy policy →CAREU CARE SEEKER
You care for today.
Let’s coordinate what comes next.
Refer patients who need discharge coordination, home care or application assistance. Our team will contact the referrer to clarify needs and the next steps.
This is not an emergency service. For a medical emergency, call 000. For urgent discharge coordination, also telephone our team.
Official programs and eligibility