Care records appear online
Once service details are entered, you can check the visit and its review status without waiting for a paper statement. Final amounts depend on confirmation.
CAREU CLIENT & FAMILY APP
CareU care at your fingertips
See care, spending and funding as the records are updated.
Peace of mind in care.
Clear spending for every family.
If the App feels unfamiliar, your dedicated care coordinator can explain it step by step. Authorised family members can help from wherever they are.
Access from your phone, tablet or computer browser.
CareUSupport at Home
Your home care wallet
Good morning, Mrs Liu
Care and spending, easy to check.
Available balance$2,720.00
Budget $4,000.00Used $1,280.00
Recent services
Record updatedHome helpAlex · 09:00–11:00$144
Service recordReview visit details
HomeServicesBillsMe
Illustrative screen using example details only
WHY FAMILIES USE IT
Every visit and every expense, easier to understand.
Item-by-item spending
Review the service, amount, payment method and approval status for each transaction.
Family can help
Clients and authorised family members can access the browser portal and follow care from home or away.
Visit details in one place
Review the staff member, start and finish time, and service confirmation associated with a completed visit.
We can guide you
If using a phone is difficult, ask your dedicated care coordinator to walk you or your family through it.
EXPLORE THE INTERFACE
Learn one task at a time.
These large-print guides show example English screens with private details removed.
1 · Log in
Open your client portal and check the account.
See the steps →2 · Bills
Choose a month and check each transaction.
See the steps →3 · Services & orders
Find care services and review visit records.
See the steps →4 · Claims
Upload an invoice and follow its status.
See the steps →
Ready to take a look?
Use the details supplied by your care coordinator. Please contact us if you need access or help understanding a record.